Privacy Policy
Effective Date: February 5, 2026
OOUStream ("Ooustick," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our streaming services.
1. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number
- Service Credentials: Usernames and passwords for accessing our streaming service
- Payment Information: Billing details processed securely through Stripe
- Usage Data: Subscription status, service preferences, support interactions
2. How We Use Your Information
We use your information to:
- Provide and maintain your streaming service account
- Process payments and manage subscriptions
- Send account-related notifications (payment reminders, expiration alerts)
- Deliver login credentials and portal access links
- Respond to support requests
- Improve our services
3. SMS/Text Messaging
By providing your phone number, you consent to receive SMS messages from OOUStream related to your account, including:
- Payment and subscription reminders
- Login credentials delivery
- Portal access links
- Service status updates
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages at any time. Reply HELP for assistance.
We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is only used for service-related communications.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (SSL/TLS)
- Secure password storage
- Access controls and authentication
- Regular security assessments
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Upon account termination, we may retain certain information as required by law or for legitimate business purposes.
6. Third-Party Services
We use trusted third-party services to operate our business:
- Stripe: Payment processing
- SendGrid: Email delivery
- Twilio: SMS messaging
- Supabase: Data storage
These services have their own privacy policies and handle data in accordance with industry standards.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of SMS communications
- Request a copy of your data
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
- Email: info@ooustick.com
- Website: ooustick.com